Liquid damage and physical keyboard damage unrelated to a keycap repair will require additional work to be paid for by the customer before a keyboard repair can be initiated.Ĭustomers who experienced keyboard problems but were forced to pay out-of-warranty repair fees for their damaged MacBook or MacBook Pro models can contact Apple to inquire about a refund. Repair documents for Apple Authorized Service Providers seen by MacRumors suggest Apple will repair MacBook and MacBook Pro regardless of keyboard damage due to attempted keycap repair by the customer or physical top case damage unrelated to the keyboard. Apple says that if the affected MacBook or MacBook Pro has damage that impairs service, the issue will need to be repaired first. To initiate the repair process, customers should find an Apple Authorized Service Provider, make an appointment at an Apple retail store, or mail the device into an Apple Repair Center after contacting Apple support. No other MacBook or MacBook Pro models are included in the program, but it does cover eligible MacBook and MacBook Pro models for four years after the first retail sale of the unit. MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports).MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports).MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports).MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports).Eligible MacBook and MacBook Pro models are listed below: Repairs may include the replacement of one or more keys or the entire keyboard.
#Mac pro 2017 free#
Apple today launched a keyboard repair program for MacBook and MacBook Pro models equipped with butterfly keys to address complaints over letters or characters that repeat unexpectedly, letters or characters that do not appear, and keys that feel "sticky" or do not respond in a consistent manner.Īccording to Apple, a "small percentage" of MacBook and MacBook Pro keyboards from 2015 to 2017 can experience these symptoms.Īpple says that customers can bring an affected MacBook or MacBook Pro into an Apple retail store or to an Apple Authorized Service Provider to receive repairs free of charge, with the type of service to be determined after the keyboard has been examined.
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